Visitor Information

The Information Desk is located inside the main entrance. Attendants are available to assist with room direction and other information.

Patient Billing

A customer service representative is available to answer specific financial questions or to receive a payment Monday through Friday in the lobby of the Women’s Pavilion. Telephones/Cellular phones and pagers may be used in the hospital except in the critical care areas (ICU, CCU, CVICU and Sub ICU).

Smoking

The Hoag Campus is smoke-free – no smoking is allowed.

Automatic Teller Machines (ATMs)

ATMs are available in the convenience center in the cafeteria and on the main floor next to the Health Resource Center.

US Mail Drops

US Mail drop boxes and stamp machines are located at the main entrance of the hospital and in the convenience center.

Concerns or Questions

If there is a concern regarding patient care, please notify the caregiver or a supervisor. Patient Relations representatives can assist with patient rights, problems or concerns.

The Patient Relations staff is available from 8:30 AM to 4:30 PM, Monday through Friday at (949) 764-8220.

If you need immediate assistance after regular business hours, contact the charge nurse or nurse supervisor. They can be reached by calling the hospital operator at (949) 764-HOAG (4624).

As a patient at Hoag Hospital, you have certain rights and responsibilities that are inherent in your health care. To receive the best possible care, it is important that you play an active role in your medical treatment. It is the responsibility of your health care team to include you in that process.

• Patient Rights and Responsibilities

• Your Right to Make Decisions about Medical Treatment

  • Advance Health Care Directive (English)

  • Advance Health Care Directive (Spanish)

  • Notice of Privacy Practices

• Other helpful information for Hoag patients

If you have questions or concerns regarding patient privacy, you can contact the Hoag Corporate Compliance Department.

Hoag Corporate Compliance Office, Attn: Privacy Officer, One Hoag Drive, P.O. Box 6100, Newport Beach, CA 92663

Call at (949) 764-4427 or email CorporateCompliance@hoag.org

If you have questions or concerns about your care, a patient relations specialist is available to help you better understand the health care environment, resolve problems and provide information.

You can contact Patient Relations at (949) 764-8220.

You may file a complaint with the California Department of Public Health regardless of whether you use the hospital’s grievance process.

By mail: California Department of Public Health, 681 South Parker Street, Suite 200, Orange, CA 92868

By phone: (714) 567-2906 or toll free: (800) 228-5234

Hospitals that achieve accreditation and licensure are required to submit to formalized, comprehensive evaluations by on-site surveyors who assess compliance with health, quality and safety standards and regulations. These surveys are conducted regularly and involve participation from the entire hospital organization.

To help make things easier, we have one area that features commonly used forms that you may need when using one of Hoag’s facilities.

There are several hotels and short-term lodging facilities near the hospital campuses. Use your preferred browser and search hotels near Hoag Hospital Newport Beach or hotels near Hoag Hospital Irvine. When making a reservation, you may ask if they offer a special rate.

You may also search discount provider sites/aps (Hotels.com, Hotelstonight.com, etc.) or book direct with the hotels websites to see what discounted offerings are available.